FAQs

New and old customers from all over the world are welcome to contact us for future business relationships

and mutual success.

FAQ
After Sales Service
Shipment and sample quality tracking includes lifetime. Any small problem happening in our furniture will be solved at the most prompt time. We always offer relative technical support. Quick response, all your inquire will be replied within 24 hours.
Quality Control
Before the order to be confirmed, we would check the material and color of leather/fabric by sample which should be strictly the same as mass production. We will be tracing the different phase of production from the beginning. Every sofa quality checked before packing. Before delivery clients could send one QC or point the third party to check the quality. We will try our best to help clients when problem occurred.
How to order
• We need to know the sofas size, quantity and others. • Discuss all details with you and make the sofa sample if needed. • Start the mass production after getting your payment (deposit). • Send goods to you. • Receive the goods in your side.
Q9: What is your MOQ?
A9: The MOQ depends on the capacity and detailed customized demands. Normal MOQ is 1sets.
Q8: Need I pay for the custom duty?
A8: Yes. It is the duty of every citizen to pay customs duties. Different country have different tax policy, the tax is different in different country.
Q7: What is the trade term?
A7: FOB Shenzhen port China. FOB prices only basis on full container, if quantity less than full container, the prices as EXW factory.
Q6: Could we change the color?
A6: Yes, Many colours available, you can select from our colour swatches before ship out.
Q5: Can I order sample? Are they free of charge?
A5: Yes, we do sample orders for certain customers. Sample fees is needed.
Q4: Can you OEM or ODM?
A4: Yes, customize product is available in our factory. Please send your design picture to us, then our professional designers engineers will look into it and see what we can do.
Q3: What's your after-sales service?
A3: We always here to work with you and offer 5years warranty on frame and suspension, and 3 years against defects in materials and workmanship for all other elements.
Q2: What's your deliver time if I have placed an order?
A2: Around 25-30 days when we get your order confirmation and the agreed deposit.
Q1: Are you a factory or a trading company?
A1: We are the factory. We are one of the leading manufacturers located in Shunde City, Guangdong, China, our factory has four owner industrial parks,total about 1000,000 sq.m for office buildings, warehouse, workshops with many production lines for European/American/Chinese furnitures, modern classic designer sofas, bed, chairs and so on for living room, bed room, dining room, with higher quality level.
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